Terms of service
Terms of Service
Last updated: November 2025
Welcome to Solles (“we,” “our,” or “us”). By visiting our website bysolles.com and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms,” “Agreement”). Please read them carefully before using our site.
1. General Conditions
By accessing our site or purchasing a product, you confirm that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose.
We reserve the right to refuse service to anyone for any reason at any time.
2. Products and Pricing
All prices are listed in USD unless otherwise stated.
Product prices, designs, and availability are subject to change without notice.
We reserve the right to discontinue any product at any time.
While we strive for accuracy, we cannot guarantee that product descriptions, photos, or pricing on our website are completely error-free.
3. Orders and Payments
By placing an order, you agree to provide accurate and complete payment and shipping information.
We reserve the right to cancel or limit any order if we suspect fraud, unauthorized activity, or violation of these Terms.
All payments are processed securely through our authorized payment providers (e.g., Shopify Payments, PayPal, etc.).
4. Shipping and Delivery
Orders are processed within 3–7 business days after payment confirmation unless otherwise stated.
Shipping times vary based on your location and carrier. We are not responsible for shipping delays caused by third parties, customs, or postal services.
Once your order is shipped, tracking information will be provided (if available).
5. Returns and Exchanges
We accept returns within 14 days of delivery if the item is unused, unwashed, and in its original packaging.
Custom, limited, or sale items may be non-returnable.
To start a return, contact us at bysollesbrand@gmail.com with your order number and reason for return.
Return shipping costs are the customer’s responsibility, and original shipping fees are non-refundable.
6. Intellectual Property
All content on this website — including text, graphics, logos, images, and product designs — is the property of Solles and protected by copyright and trademark laws.
You may not reproduce, copy, sell, or exploit any portion of the site or its content without written permission from Solles.
7. Limitation of Liability
Solles shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or products.
Our total liability shall not exceed the amount paid for your purchase.
8. Third-Party Links
Our website may include links to third-party websites or services that are not owned or controlled by Solles.
We are not responsible for the content, privacy policies, or practices of any third-party websites.
9. Privacy Policy
Your submission of personal information through the store is governed by our Privacy Policy, which can be found at bysolles.com.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice.
Any changes will be posted on this page with the updated date. It is your responsibility to review these Terms periodically.
11. Contact Information
For questions about these Terms of Service, please contact us:
📧 bysollesbrand@gmail.com
🌐 bysolles.com