Refund policy

ALL PRESALE ORDER CANCELLATIONS OUTSIDE OF 48 HOURS FROM PAYMENT DATE/TIME ARE SUBJECT TO A 25% CANCELLATION FEE

ALL RETURNS MUST MEET ALL OF THE FOLLOWING CRITERIA:

1: PRODUCT IS IN BRAND NEW AND UNOPENED CONDITION (PACKAGING MUST BE INTACT, OTHERWISE SUBJECT TO A $5 EXTRA FEE)

2: RETURN REQUESTED WITHIN ONE WEEK OF DELIVERY

3: CUSTOMER PAYS SHIPPING

SHOULD SOLLES BRAND MAKE A MISTAKE WITH YOUR ORDER (EX: WRONG SIZE)

SOLLES WILL COVER ALL PACKAGING AND SHIPPING FEES

 

PRESALES THAT HAVE TAKEN LONGER THAN THE GIVEN WAIT TIME MAY REQUEST A FULL REFUND AT NO EXTRA CHARGE